If you can’t download or update any apps, including free apps, and you see a message about billing or payment, learn what to do.
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If you want to update apps, you can update them manually or turn on automatic updates. But if your app won't update or is interrupted while it's downloading, try these steps:
Connect to Wi-Fi
If you’re using cellular data or Wi-Fi and have issues with an app, try to connect to another Wi-Fi network. Learn how to connect to Wi-Fi on your iOS or iPadOS device, on your Mac, or on your Apple Watch.
To check your Wi-Fi connection, try streaming a video from the Internet to see if it loads quickly. Or contact your Internet provider for more help.
Pause and restart the app download
When you firmly press the app from the Home screen, you might see options to Resume Download, Pause Download, or Cancel Download. If the app download is paused, tap Resume Download. If it's stuck, tap Pause Download, then firmly press the app again and tap Resume Download.
Down App Store Free
Restart your device
If the app appears on your Home screen but is dim or has a white grid with gray lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app. Learn how to restart your iOS or iPadOS device, Apple Watch, or Apple TV.
If you delete an app, you might lose the content associated with it.
Get more help
If you still have issues with apps on your device, contact Apple Support.
If you're in Windows 10 and you're having problems with an app from Microsoft Store, consider these updates and fixes.
First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented.
Make sure Windows has the latest update: Select check for updates now, and then select Check for updates. Or, select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.
Make sure that your app works with Windows 10. For more info, see Your app doesn't work with Windows 10.
Update Microsoft Store: Select the Start button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically.
Troubleshoot games: If you're having issues installing a game, see Troubleshoot game installations on Windows 10.
Repair or reset your apps: See Repair or Remove programs in Windows 10.
Reinstall your apps: In Microsoft Store, select See more > My Library. Select the app you want to reinstall, and then select Install.
Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.
Here's more help
Up And Down App Store
If you can't find Microsoft Store, see Trouble finding Microsoft Store in Windows 10.
If you're having trouble launching Microsoft Store, see Microsoft Store doesn't launch.
If you can launch the Microsoft Store but you are just having trouble finding or installing an app, see I can't find or install an app from Microsoft Store.